Exchange Policy

Welcome to Celestia Home.

Please note that no returns are allowed on the final sale of the products and the customer will be eligible for product exchange only if he/she receives an incorrect or damaged product. 

As our master artisans make each handmade product unique, there might be a slight variation in looks from product to product. This variation cannot be perceived as a flaw.

Please make sure that you take video while unboxing the package and share with us the same. If you have received a Broken/Incorrect Product please get in touch with the customer service within 24 hours of delivery.

If your purchase matches our exchange criteria discussed above, please email us at within 24 hours of delivery with the following information:

- Order number

- Delivery address

- Specify the reason for exchange

Please ensure that you send us the product in its original condition.